At West Virginia MMJ Clinic, we are dedicated to providing compassionate, professional evaluations to patients seeking access to medical marijuana in West Virginia. We believe in honesty, transparency, and patient trust. This Refund Policy explains when refunds may be issued and how the process works.
When Refunds Are Available
We proudly offer a 100% money-back guarantee in specific situations. Refunds may be granted under the following conditions:
1. Not Approved by the Doctor
- If you are not approved for a West Virginia medical marijuana certification during your evaluation, you will receive a full refund of your consultation fee.
2. Appointment Cancellations
- Appointments canceled at least 24 hours before the scheduled time may be eligible for a refund or free rescheduling.
- Appointments canceled less than 24 hours in advance may not qualify for a refund.
3. Billing Errors / Duplicate Payments
- If a duplicate charge or billing error occurs, a full refund will be issued once verified.
Non-Refundable Circumstances
Some fees and services are non-refundable, including:
- State registration fees paid directly to the West Virginia Office of Medical Cannabis (OMC).
- Missed appointments or “no-shows.”
- Patients who are approved by a physician but fail to complete their state application.
Refund Process
- Approved refunds will be credited back to the original payment method within 5–10 business days.
- To request a refund, please contact our patient support team: